General terms and conditions of business

• Scope
  These General Terms and Conditions (GTC) apply to all deliveries from videomoment.de (hereinafter Videomoment) to consumers.
  A consumer is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity.
• Contractual partner
  The purchase contract is concluded with Videomoment, Niklas Gerbershagen, Bramscher Straße 145 , 49088 Osnabrück
• Conclusion of contract
  • The presentation of the products in the online shop does not constitute a legally binding offer, but merely an invitation to order.
  • By clicking the button [Buy/order for a fee] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.
• Right of withdrawal
  • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
  • If you as a consumer make use of your right of withdrawal in accordance with section 4.1, you will have to bear the regular costs of return.
  • In addition, the provisions for the right of withdrawal are set out in detail in the following
    
    Cancellation policy¹
    Right of withdrawal
    
    You have the right to withdraw from this contract within fourteen days without giving any reason.
    
    The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
    
    To exercise your right of withdrawal, you must inform us at Videomoment – ​​kontakt@videomoment.de by means of a clear statement by email of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear statement on our website (www.videomoment.de). If you make use of this option, we will immediately send you a confirmation of receipt of such a withdrawal (e.g. by email).
    
    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
    
    Consequences of revocation
    
    If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
    
    You must return or hand over the goods to us or to (if applicable, the name and address of the person authorized by you to receive the goods) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
    
    You will bear the direct cost of returning the goods.
    
    You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
    
    – End of cancellation policy –
    
    ( ¹ This cancellation policy does not apply to the separate delivery of goods.)
• Prices and shipping costs
  • The prices stated on the product pages include VAT and other price components.
  • In addition to the prices stated, we charge shipping costs for delivery within Germany. The shipping costs can be viewed here: Shipping. The shipping costs are clearly stated on the product pages, in the shopping cart system and on the order page.
• Delivery
  • Delivery takes place within Germany and the EU with the shipping costs declared in the shop.
  • The delivery time is usually a few working days. We will indicate any differing delivery times on the respective product page.
• payment
  • Payment is made via the payment service providers PayPal, Klarna & Shopify Payments.
• Retention of title
  • The goods remain our property until full payment has been made.
• Dispute resolution
  • The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board to settle disputes with consumers. The responsible consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To settle the disputes mentioned, we will participate in a dispute resolution procedure before this board.